Privacy Policy

Low High Snab
Newlands Valley, Keswick, Cumbria, CA12 5TU

Website: www.lowhighsnab.co.uk

Last updated: 22 October 2026

1. Introduction

At Low High Snab, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry or arrange a stay at Low High Snab, including The House and The Byre.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Low High Snab provides holiday accommodation in the Newlands Valley, within the Lake District National Park.

For the purposes of data protection legislation, the person or business responsible for determining how your personal information is used is:

Data controller: [Insert legal name of property owner or operating business]

Address: Low High Snab, Newlands Valley, Keswick, Cumbria, CA12 5TU

Contact email: houseofgerrish1@gmail.com

Some booking enquiries and reservations are handled by our appointed booking agent. Where an agent processes personal information for its own purposes, its own privacy policy may also apply.

3. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address, telephone number and postal address.

• Booking information, including dates of stay, accommodation selected and number of guests.

• Information you provide about your requirements or preferences for your stay.

• Correspondence sent through our website, by email or through our booking agent.

• Technical information about your use of our website, such as your IP address, browser type, device information and website activity.

We only collect personal information that is reasonably necessary for the purposes described in this policy.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries about Low High Snab, The House and The Byre.

• Arrange, administer and manage accommodation bookings.

• Communicate important information before, during and after your stay.

• Respond to requests, feedback or complaints.

• Maintain the security and functionality of our website.

• Improve our accommodation, services and website.

• Comply with legal and regulatory obligations.

We do not sell your personal information to third parties.

5. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases where appropriate:

Contract: Where processing is necessary to arrange or fulfil an accommodation booking or take steps at your request before a booking.

Legal obligation: Where we must retain or disclose information to comply with applicable laws, including tax and accounting requirements.

Legitimate interests: Where processing is reasonably necessary for the administration, security and improvement of our accommodation business, provided those interests are not overridden by your rights.

Consent: Where consent is required, including for certain optional website cookies or electronic marketing communications.

Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to provide our services, including:

• Our appointed booking agent or property manager.

• Accommodation booking platforms through which you make a reservation.

• Payment processing and financial service providers.

• Website hosting and technical service providers.

• Professional advisers, where reasonably necessary.

• Public authorities where disclosure is required by law.

We only share information where there is an appropriate legal basis and seek to ensure that personal information is handled securely.

7. Our Website and Cookies

Our website is built using Squarespace, which provides website hosting and related technical services.

Cookies are small files placed on your device that help websites function and, where enabled, provide information about website use.

Our website may use:

• Essential cookies: Necessary for website operation, security and core functionality.

• Analytics cookies: Used, where enabled, to understand website traffic and improve the visitor experience.

• Functional cookies: Used, where applicable, to remember visitor preferences.

We will provide information about cookies used on our website and obtain consent where required by law. You can also manage cookies through your browser settings and any cookie preference controls made available on the website.

8. Third-Party Websites

Our website may contain links to external websites, including booking platforms, local attractions and social media services.

These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing personal information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, responding to enquiries and meeting legal obligations.

Booking and financial records may be retained for up to six years after the end of the relevant financial year, or longer where required by law or necessary in connection with a legal claim.

Other correspondence and personal information will be reviewed and securely deleted or anonymised when no longer required.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Where we use third-party service providers, we seek to ensure that appropriate safeguards are in place.

Although we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. International Data Transfers

Some third-party technology providers, including website hosting and booking service providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate protections are in place as required by UK data protection law.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Request access to personal information held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to processing based on legitimate interests.

• Request the transfer of your information where applicable.

• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details provided in this policy.

13. Complaints

If you have concerns about how your personal information is handled, please contact us in the first instance so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

Telephone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or legal requirements.

The latest version will be published on this website with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact:

Low High Snab

Newlands Valley, Keswick, Cumbria, CA12 5TU

Email: houseofgerrish1@gmail.com

Website: www.lowhighsnab.co.uk